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Despatch House.  FAO Despatch4U. 78 Lancaster Way Business Park. Ely, Cambridgeshire. CB6 3NW    Company Reg: 7254586

Despatch House.  FAO Despatch4U. 78 Lancaster Way Business Park. Ely, Cambridgeshire. CB6 3NW    Company Reg: 7254586

Despatch House.  FAO Despatch4U. 78 Lancaster Way Business Park. Ely, Cambridgeshire. CB6 3NW    Company Reg: 7254586

Despatch House.  FAO Despatch4U. 78 Lancaster Way Business Park. Ely, Cambridgeshire. CB6 3NW    Company Reg: 7254586

despatch4u_logo1 Home Services Testimonials Contact Us Login Prices Members Privacy and Cookies Policy

Storage - Fulfilment - Distribution

Online Order Fulfilment House


Privacy and Cookies Policy


Despatch4u Ltd respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as

to how we look after your personal data when you visit our website (regardless of where you visit it

from) and tell you about your privacy rights and how the law protects you.

By visiting, you are accepting and consenting to the practices described in this Privacy Notice.


Purpose of this privacy notice

This privacy notice aims to give you information on how Despatch4U Ltd collects and processes your personal data through your

use of this website, including any data you may provide through this website when you submit enquiries through our website.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide

on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why

we are using your data. This privacy notice supplements the other notices and is not intended to override them.



Despatch4u Ltd is the Controller and is responsible for your personal data while using this website (collectively referred to as

"Despatch4u", "we", "us" or "our" in this privacy notice).

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact using the

details set out below.

Contact details

Our full details are:

Full name of legal entity: Despatch4U Ltd

Name or title of Director: Ieva Zidziuniene

Email address: [email protected]

Postal address: Despatch4U Ltd, Unit 39c Lancaster way business park, Ely, CB6 3NW


You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority

for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you

approach the ICO so please contact us in the first instance.


Thirdparty links

This website may include links to thirdparty websites, plugins and applications. Clicking on those links or enabling those

connections may allow third parties to collect or share data about you. We do not control these thirdparty websites and are not

responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every

website you visit.


What information do we collect and how do we use it?

1. Personal Data

In this Privacy Policy, "Personal Data" means any data relating to a living individual who can be identified from that data (or from

that data and other information in our possession).


2. Email Address

2.1. When you first register on the Site as a user of Despatch4U Ltd, we ask for your email address. We will use your email

address to communicate important information about your account, such as reset your password.

2.2. If you have chosen to be on our mailing list, we send you our newsletter, letters and other information that we consider to

be relevant to you. At the end of our newsletters or offers, we always provide you with the opportunity to remove yourself from

our mailing list. You may also opt in or out of either form of mailing by clicking My Details from the control bar of any site to

which you are logged in, or sending us an email.

2.3. If you choose to become a member of one of our other customers' sites, you are agreeing to disclose your email address to

the administrator of that site. Through Despatch4U, a site administrator can choose to mail individual members, groups of

members or the entire membership of the site. When you join, you can choose to not be part of the mailing list. You can at any

time choose to remove yourself from the mailing list of a site by using the unsubscribe function at the end of every email sent

from the Despatch4U.


3. Other Personal Data

3.1. If you choose to subscribe to Despatch4U Ltd, we may ask you some additional personal questions such as your age, gender,

occupation, postal code and country. We also collect Personal Data about your browser, login times and IP addresses when you

visit Despatch4U sites.

3.2. We shall not disclose your Personal Data to any person except in accordance with this Privacy Policy.


4. Our use of Personal Data

We use the Personal Data we collect from you to:

4.1. create your Despatch4u Ltd account;

4.2. deal with your inquiries and requests;

4.3. allow you to participate in any interactive features on the Site, where you choose to do so;

4.4. send you relevant communications, including announcements, newsletters and administrative messages;

4.5. understand how our customers use our services so that we can continuously improve the Site and the services we offer.

We may also generate, use and disclose aggregated and/or anonymised information and statistics about the Site for marketing

and strategic purposes. You will not be individually identifiable from these aggregated and/or anonymised information and



5. Principles of Data Protection

We rely on the following grounds to process your personal data:

Where it is needed to fulfil a contract to provide you with our services.

Where it is in our legitimate interest to do so, including:

Managing your services, updating your records and contacting you about your order or contract;

Our obligations under the Act are that all Personal Data must be:

5.1. processed fairly and lawfully;

5.2. processed for limited purposes and in an appropriate way;

5.3. adequate, relevant and not excessive for the purpose;

5.4. accurate;

5.5. not kept longer than necessary for the purpose;

5.6. processed in line with data subjects' rights;

5.7. secure; and

5.8. not transferred to people or organisations situated in countries without adequate protection


6. Cookies

6.1. Cookies are small text files which are stored by the browser on your computer. Only the information that you provide, or

the choices you make while visiting a website, can be stored in a cookie. Allowing a website to create a cookie does not give that

or any other site access to the rest of your computer, and only the site that created the cookie can read it.

6.2. We may use cookies to monitor how people use our site. Our cookies do not contain any personally identifying information,

but they do allow us to remember your login details and therefore offer you a personalized service without you having to log in

on every visit. If you prefer not to use cookies, you can choose not to have your login details remembered on logging in or you

can disable the feature in your browser.

6.3. Third party websites and advertisers may use technology to specific advertisements directly to your browser. They

automatically receive your IP address when this happens. They may also use cookies and other technologies to personalise

advertising content. We do not have any control over such third party cookies or technologies and the information practices of

those third parties are not covered by our Privacy Policy. We exclude all liability for losses which you may incur when using third

party websites.

6.4. Google Analytics: we use traffic log cookies to identify which pages on the website are being used. This helps us to analyse

data about web traffic and improve our website in order to tailor it to customer needs. We use this information for statistical

analysis purpose.


7. How we share personal information with other organisations

7.1. We may share information with the following third parties for the purpose outlined in "Our use of personal data" in order to

fulfil your contract


8. How long your personal information is retained

8.1. We retain your personal information for as long as is deemed necessary. This is usually throughout the course of the

business relationship plus 5 years.


9. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have

put in place appropriate physical, electronic and managerial procedures to safeguard and secure personal data.


10. Your rights under data protection laws

Under the GDPR, all individuals have specific rights under data protection laws, including:

* The right to be informed about the processing of your personal information

* The right to request access to your personal information

* The right to have your personal information rectified

* The right to have your personal information erased

* The right to object to processing of our personal information

* The right to transfer your personal information

* The right to restrict processing of your personal information

* Rights in relation to automated decisionmaking and profiling